Straight answers.

LeadFlow captures enquiries from one agreed website form and keeps the contact details, original message, status, private notes and activity trail together. Growth adds owner-approved email sending from inside the enquiry journey. Pro adds an AI telephone receptionist configured for your business.

Starter and Growth begin with one agreed website enquiry form. Business-email intake and SMS are not included in the standard packages. Pro adds an approved telephone receptionist; customer website voice is an optional separately scoped add-on.

It is your private enquiry list: contact details, the customer's original words, status and notes stay together. On your phone, tap Call or Text to open your own phone app, and change the status straight from the list. See one real invented-data journey.

Yes. Photos are included in Starter, Growth and Pro and enabled as part of your setup. Add a picture from your phone or computer to an existing enquiry, then view, download or remove it in your Command Centre. Only authorised users of your account can access it.

Up to ten photos per enquiry. JPEG, PNG and WebP are accepted; for HEIC, export a JPEG copy first. We resize and store a JPEG copy up to 1600 pixels and 1MB, leaving your original unchanged. Your account has a 1GB photo allocation, confirmed during setup.

Photos follow the enquiry's expiry—normally 90 days from when the enquiry arrived, or a shorter period agreed with you. Adding a photo does not extend that date. Download anything you want to keep before expiry or deletion; deleted photos cannot be recovered through LeadFlow. This is not a permanent photo archive, a customer upload link or a WhatsApp connection.

No. Every new website enquiry is marked Review required. A real person reads the original message and decides its status; no model assigns urgency, filters spam or chooses which jobs you take.

Starter does not generate or send replies. With Growth, LeadFlow prepares the agreed email beside the enquiry. You see the exact recipient, subject and message, can edit any word, and press Approve & send. LeadFlow sends that exact approved version once; nothing sends without your approval.

Growth follow-ups are sent using the approved business sending profile, with replies directed to your normal business mailbox. Delivery or bounce status stays visible in LeadFlow, while you continue the customer conversation through the mailbox you already use.

Pro includes Anna as your telephone receptionist. She knows the business information you give us, talks naturally, answers your approved questions and takes caller details. It includes 300 connected minutes per month, four-minute sessions, a 30-second warning and no automatic overage. Starter and Growth do not include telephone answering. See what Anna can do for you.

Choose your package and pay securely through Stripe. We agree how you work and what to connect, build your setup and show you a complete test using invented enquiries. Once we both approve the result in writing, we switch it on with you, show you how to use it and check in afterwards. Payment starts setup; it does not switch on a live service.

It pays for building LeadFlow around your business: agreeing what you need, setting up your enquiry list and any email or telephone features, testing the agreed connections, making corrections, switching on with you, showing you how it works and checking in afterwards. It includes proof-stage corrections and one configuration revision round within 14 days after go-live; later or out-of-scope changes may cost £35 and are quoted for approval first.

Your LeadFlow setup uses access-controlled systems agreed during onboarding. Before activation, the exact systems, purposes, retention period, responsibilities and deletion process are documented in your agreement and privacy information.

Yes. Cancellation, setup and subscription terms are set out in our Terms & Conditions and confirmed with you before you start.

Email hello@leadflowautomations.uk — a real person who knows the system will reply.