Legal

Terms & Conditions

Last updated: 7 August 2026

These Terms and Conditions ("Terms") govern your use of the LeadFlow Automations website and services. LeadFlow Automations is operated by Robert Kaminski, a sole trader trading as LeadFlow Automations. Our business correspondence address is Bartle House, 9 Oxford Court, Manchester, M2 3WQ. This is a correspondence address and does not represent a staffed LeadFlow office. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By accessing and using the LeadFlow Automations website (the "Site") and services, you accept and agree to be bound by these Terms and our Privacy Policy. These Terms apply to all visitors, clients and others who access or use the Site.

2. Services

LeadFlow Automations provides lead capture, lead response, follow-up and automation systems for trades and local service businesses. Specific details of services provided to individual clients will be set out in separate service agreements.

We reserve the right to modify, suspend or discontinue any part of our services at any time without notice.

3. Use of the Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

  • Use the Site in any way that violates applicable local, national or international laws or regulations
  • Transmit any unsolicited or unauthorised advertising or promotional material
  • Attempt to gain unauthorised access to any part of the Site or its related systems
  • Use the Site to transmit any harmful, offensive or malicious content
  • Reproduce, duplicate or copy any part of the Site without our written permission

4. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images and software, is the property of LeadFlow Automations and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute or create derivative works without our prior written consent.

5. Client Agreements and Payment

Services provided to clients are subject to separate written agreements which will specify the scope of work, deliverables, timelines and payment terms. These Terms do not constitute a service agreement. No work will commence until a service agreement has been signed and any required deposit paid.

Submitting a website question or founding-pilot application is not a purchase, does not reserve a place and does not activate any service. Online payments are not open during the controlled founding-pilot application stage.

5.1 Setup, refunds and subscriptions

Setup work begins after your completed onboarding form has been received and reviewed. Your setup window begins once your onboarding form is complete.

If, on reviewing your onboarding, LeadFlow decides the service is not suitable for your business before build starts, your setup fee is refunded in full. Once build work has started, the setup fee is non-refundable, except where LeadFlow fails to deliver the agreed standard setup.

Your subscription is billed monthly in advance and can be cancelled at any time. Cancellation requests should be sent to hello@leadflowautomations.uk from the account-holder email address. Cancellation takes effect at the end of the current billing period and will be confirmed in writing.

Your setup fee includes one round of revisions within 14 days of go-live. Changes requested after sign-off (for example new services, areas, rule changes or wording rewrites) may be chargeable at a fixed configuration-change fee of £35, quoted before any work.

Bespoke integrations, multiple sites or phone lines, complex booking logic, website building or repair, data migration, custom reporting and out-of-hours support commitments are not part of a standard setup and are quoted separately as a custom setup.

You are responsible for the accuracy of the information provided at onboarding; your setup is built from it. LeadFlow does not guarantee lead volume, jobs, revenue or business results.

The controlled Starter founding pilot is human-operated. It captures enquiries from one agreed website form as neutral Review required cards for the owner to read and handle. It does not use AI to screen, prioritise, summarise or draft replies, and it does not contact customers automatically.

Growth, Pro, automated follow-up and AI voice answering are future concepts shown for interest only. They are not currently available to buy or activate and would require separate written terms before any future launch.

6. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. We do not warrant that:

  • The Site will be uninterrupted, error-free or free of viruses
  • Results obtained from using our services will meet your specific requirements
  • Any information on the Site is accurate, complete or current

7. Limitation of Liability

To the fullest extent permitted by law, LeadFlow Automations shall not be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation loss of profits, data, goodwill or other intangible losses, arising out of or relating to your use of our website or services.

Our total liability for any claims under these Terms shall not exceed the amount paid by you for the relevant service in the three months preceding the claim.

8. Indemnification

You agree to indemnify and hold harmless LeadFlow Automations, its directors, employees and agents from any claims, losses, liabilities, damages, costs and expenses (including legal fees) arising from your use of the Site or services, your violation of these Terms, or your infringement of any third-party rights.

9. Third-Party Links and Services

Our website may contain links to third-party websites or integrate with third-party services (such as Calendly). We are not responsible for the content, privacy practices or terms of these third-party services. Your use of any third-party service is at your own risk and subject to their respective terms.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy and any separate service agreements, constitute the entire agreement between you and LeadFlow Automations regarding your use of the website and services, and supersede all prior agreements and understandings.

15. Contact Us

If you have any questions about these Terms, please contact us:

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