Enquiry handling for UK trades
LeadFlow gives your trade business one Command Centre for the enquiries you already get.
The founding pilot sends nothing to your customer automatically.
Illustration of the Command Centre. Names and details are made up.
The real problem
You're not meant to be an octopus.
You can't be on the tools, remember every enquiry, chase every quote and keep the business organised all at the same time. So enquiries sit in a full inbox, a scribbled note or memory — and some of the work you paid to attract disappears before you know it existed.
Not every enquiry becomes a job. Not every message is worth chasing. But every serious enquiry should be captured clearly, so you can decide what happens next.
Industry context only. Results vary by trade, area, enquiry volume, response time and how the business follows up.
How it works
One connected flow, from the moment someone gets in touch to the moment you decide what happens next.
Through a supported channel, agreed with you before setup.
Who got in touch, their contact details and the original message.
No model judges urgency, spam or priority in the founding pilot.
The original enquiry, status, notes and activity trail stay together.
Read it, decide, update its status and respond through your normal channel.
The Command Centre
Every captured website enquiry lands as a neutral Review required card — contact details, the original message, status, your private notes and the activity trail — so you can see what has been handled and what still needs attention.
The founding pilot deliberately starts neutral. A real person reads every new website enquiry and decides what it means.
Automated screening and reply preparation are not part of the founding-pilot offer.
What you gain
LeadFlow is not a software licence you are left to figure out. We build the working setup around your trade, connect the agreed tools, test the flow and support it while your subscription is active.
Packages
A one-off setup plus a monthly fee. What is included is confirmed with you before you start.
Founding pilot applications
Essential cover
Coming soon — not purchasable
Good all-rounder
Future — not purchasable
Most complete
Starter is accepting applications for a controlled founding pilot; applying is not a purchase and no payment is taken. No real-customer intake is activated until the remaining launch gates are cleared and the customer gives written approval. AI voice answering belongs to Pro and is not live. Growth and Pro cannot currently be bought — registering interest sends a question, nothing more.
What happens next
Starter applications are reviewed for the controlled founding pilot. Growth and Pro remain interest-only.
What is included, what it costs, and the single website enquiry form covered — in writing.
The setup is built around how your trade actually works.
Tested with test enquiries, before anything touches a real customer.
Nothing goes live until you have seen it and said yes.
Who you're dealing with
LeadFlow Automations is operated by Robert Kaminski, a UK sole trader, with a business correspondence address in Manchester. Every setup is scoped, tested and reviewed before activation, with real human support when you need it.
How enquiry information is handled is set out in our Privacy Policy, and the commercial terms in our Terms & Conditions.
FAQ
The controlled Starter pilot is designed to capture enquiries from one agreed website form and keep the contact details, original message, status, private notes and activity trail together for human review.
The controlled Starter pilot begins with one agreed website enquiry form. Business-email intake, SMS and live phone answering are not included in Starter v1. Voice remains a future Pro capability.
It is where captured website enquiries appear: each one with its contact details, original message, Review required state, status, private notes and activity trail.
No. Every new website enquiry is marked Review required. A real person reads the original message and decides its status; no model assigns urgency, filters spam or chooses which jobs you take.
No. The founding pilot does not generate or send customer replies. You decide how to respond and use your normal communication channel.
No. AI voice answering belongs to Pro, which is not currently available to buy. It is not switched on by default, and suitability, allowance and fallback would be confirmed before anything went live.
Five stages: you apply, the Starter scope and website form are confirmed in writing, your services, areas and rules are configured, the setup is tested with fake enquiries, and you give written approval before any controlled activation.
No real customer-enquiry processing is active at application. Before any controlled activation, the exact systems, purposes, retention period, responsibilities and deletion process must be documented in the written pilot agreement and privacy information.
Yes. Cancellation, setup and subscription terms are set out in our Terms & Conditions and confirmed with you before you start.
Robert Kaminski, a UK sole trader trading as LeadFlow Automations. Our business correspondence address is Bartle House, 9 Oxford Court, Manchester, M2 3WQ. Email hello@leadflowautomations.uk — a real person replies.
Questions & guidance
Anna is on the way. Until she's live, a real person will reply.
LeadFlow's assistant — in development
Anna is being prepared to guide you around the site, explain the packages neutrally, answer questions and help with onboarding — and to hand you over to a real person whenever you'd rather talk to someone. She will never pressure you towards a package.
Anna is not live yet — both options are still in development and are not connected. Until then, use the form and a real person will reply.